Hello, thank you very much for choosing Dixun Technology's products!
Adhering to the service tenet of "providing perfect solutions for customers with superior products and improving the after-sales system to achieve higher customer satisfaction", Dixun Customer Service Department will provide enthusiastic and thoughtful customer service to every user. We can provide you with four levels of technical services: product level, solution level, application level composition, and post maintenance. Relying on the company's comprehensive architecture system, we ultimately provide customers with fast and meticulous, professional and friendly services, and continuous and stable high-quality services.
service content
Pre sales service:
1. Professional technical support engineers will provide you with consultation and introduction on the product's functions, application environment, and other related information;
2. Collect customer demand information and provide customers with various practical and feasible solutions for reference and selection;
3. Design of scheme renderings
In sales service:
1. Installation site investigation, based on the actual situation on site, we can make appropriate adjustments to the plan;
2. Onsite installation and debugging services;
3. Training on product application functions and operating methods;
4. After the system runs normally, the project is accepted and an acceptance report is issued to the customer.
After sales service:
1. National unified service hotline (0755-29615370), with professional technical personnel providing 7 * 24 hour hotline support services;
2. Provide warranty and professional technical personnel on-site service;
3. Regular product inspection and maintenance;
4. Product software upgrade services;
5. Program production services.

Product Warranty
The complete machine warranty is one to three years (based on the sales agreement), including all software and hardware products; Product lifetime maintenance service (signing a maintenance agreement after the warranty period);
Note: All faults and damages caused by human damage, accidental damage, and illegal operations are not covered by the warranty. After the equipment warranty period, provide paid equipment maintenance services, charge component fees as appropriate, and waive maintenance fees.